Samsung Recalled 2.8 million washing machines! The end of 2016 has been quite tough for Samsung. She has suffered a great loss of brand credibility of recent from the explosions of the galaxy Note 7 smartphones. What a predicament! She is now recalling her washing machines for the fear to prevent further explosions. The electronic giant recently recalled 2.8 million of its top-load washing machines in the United States to address safety concerns.
According to the US safety commission, the top of the washing machines can unexpectedly detach from the chassis during use, posing a risk of injury from impact. Samsung received nine related reports of injuries, including a broken jaw, injured shoulder and other fall-related injuries.The machines being recalled were manufactured between March 2011 and November 2016.
Not long ago, the world’s top smartphone maker brand image was ridiculed due to the global recall of at least 2.5 million Galaxy Note 7 smartphones in 10 markets because of faulty batteries causing some phones to catch fire. What is happening to Samsung? Quality control and product safety have become a great worry to Samsung and its customers.
Nonetheless, in business, the customer is always the king. In an effort to retain all this dissatisfied loyal customer Samsung said it will offer affected customers the option of a free in-home repair that includes “reinforcement of the washer’s top” (along with a year-long extension of their warranty), or a rebate that can be put toward a new Samsung or “other brand” washing machine. The company says that rebate will vary based on the date and model of the recalled washer. It says those who bought their machine in the last 30 days can receive a full refund.
In respect to the Note 7 recalled, Samsung wants to cajole her customers to stay faithful to the brand in spite of all the mishaps. Samsung has made it clear that those who purchase new washing machine will get an “additional loyalty incentive up to $150” toward the replacement of the device.