MTN Cameroon apologizes to her subscribers in the north-west region who experienced a severe disruption of voice, SMS and internet services last week. They claim the absence of internet service was triggered by an “optical fibre, cut off the CAMTEL-supplied last mile fibre attributed to MTN along the Bafoussam-Santa leg on Saturday, December 10 at 6h03mins.” The telecommunication company suggests that it may have resulted from agricultural activities or civil works on the affected area.
MTN disclosed that the towns of Bamenda, Kumbo, Nkambe, Ndop, Santa, Bali, Batibo, Wum, Bafoussam, Dschang, Mbounda, Bafang, Bagante, Foumban, Banyo, Tonga, Santchou and Foumbot, were affected by the disruptions.
Many Cameroonians firmly believed that this sudden cut was associated and stood as a setback strategy by the regime to restrict communication flow in this unstable region. However, the Southern Cameroon issue is now a trend in the English speaking regions of Cameroon. Philisiwe Sibiya, the CEO of MTN made a beautiful remark promising MTN subscribers a permanent availability of voice, SMS and internet on the MTN network across the regions.
MTN Cameroon being a customer oriented organisation, deployed her maintenance partners, the technical team of CAMTEL and HUAWEI to the site of the incident immediately they were informed of the cut. With the assistance from the MTN engineers, the fault was successfully rectified last Sunday with the lines perfectly working.