What a predicament for Samsung! Knowing that September would be the start of an amazing month due to the release of their newest Samsung Galaxy Note 7. But unfortunately, it’s been tough for Samsung as she gets hit with a massive recall and a loss due to battery cell issues (explosions). Pretty bad as this happens days before the iPhone 7 launch.
According to Samsung, there have been only 35 reported cases of an exploding battery cell, but because “customers’ safety is an absolute priority,” they have stopped sales for the time being as they continue an inspection through their suppliers.
Series of investigations carried out concluded that the choice has been made – they are going to recall all of the phones that have been issued. That’s over 2.5 million phones. And they’ve stated that they’re going to replace all of them.
In a statement, Samsung also acknowledged the incidents of the explosions. Here’s the full statement below:
“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”
As for you and your Galaxy Note 7, Samsung plans to replace it within the coming weeks, if you want them to. This will be a voluntary recall where you can get another brand new Note 7 because you just never know if your phone has a battery issue or not.